Orders:
1. How do I place an order?
Placing an order on our website is simple. Browse our collection, select your desired watch, and click "Add to Cart." Once you’ve added all items to your cart, proceed to checkout where you will enter your shipping and payment information to complete your purchase.
2. Can I modify or cancel my order?
Yes, you can modify or cancel your order within 24 hours of placing it. Please contact our customer support team at support@raspberrywatches.com or call +91 123 456 7890 for assistance.
3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details. You can track your shipment through the courier’s website using the tracking number provided.
4. What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer support team immediately at support@raspberrywatches.com or call +91 123 456 7890. We will arrange for a replacement or refund.
Shipping & Returns:
1. Do you offer international shipping?
Yes, we offer international shipping to a wide range of countries. Shipping options and costs will be displayed at checkout based on your location. For more details, please visit our International Shipping page.
2. How much does shipping cost?
Shipping costs vary depending on the destination and shipping method selected. The exact shipping fee will be calculated and displayed at checkout before you complete your purchase.
3. What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in original packaging, and with all tags attached. To initiate a return, contact our customer support team at returns@raspberrywatches.com. For more details, please visit our Returns & Refunds page.
4. How do I return an item?
To return an item, contact our customer support team at returns@raspberrywatches.com for a return authorization number and instructions. Pack the item securely and ship it to the address provided.
5. When will I receive my refund?
Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days. You will receive a confirmation email once the refund is issued.
Payment:
1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, and UPI. All transactions are processed through secure payment gateways.
2. Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your payment information. Your details are safe with us.
3. Can I use multiple payment methods for a single purchase?
Currently, we only accept one payment method per order. Please choose the payment method that best suits you during checkout.
4. What should I do if my payment is declined?
If your payment is declined, please check that your payment details are correct and that you have sufficient funds. If the issue persists, contact your bank or card issuer. For further assistance, you can also contact our customer support team at support@raspberrywatches.com.
ly, we only accept one payment method per order. Please choose the payment method that best suits you during checkout.
5. Do you offer payment plans or financing options?
Currently, we do not offer payment plans or financing options. All orders must be paid in full at the time of purchase.